Shipping policy

Shipping Policy

At Aura Tannery, we understand that receiving your purchase on time is an important part of your shopping experience. This policy provides details about our shipping services, delivery estimates, and how we handle shipping-related questions.

1. Shipping Availability

Aura Tannery currently accepts orders for delivery within the United States. When placing an order, please provide a valid shipping address to help ensure your package reaches the correct destination.

2. Shipping Costs

We are happy to offer free shipping on all orders within the United States. Our goal is to make shopping with Aura Tannery convenient without adding shipping costs to your purchase.

Any applicable shipping information will be displayed during checkout before your order is finalized.

3. Estimated Delivery Time

The estimated delivery periods for our available shipping options are:

Free Shipping: 5–8 business days.
Standard Shipping: 7–15 business days.

These delivery windows are estimates rather than guaranteed arrival dates. Actual transit times may be influenced by your location, carrier capacity, weather conditions, holidays, or unexpected logistical disruptions.

Weekends and public holidays are generally not counted as business days.

4. Order Processing

Before an order is shipped, it must go through order verification, preparation, and packaging. Please allow approximately 1–3 business days for processing before dispatch.

Processing time is separate from the estimated delivery period. Additional time may occasionally be required during busy shopping seasons or promotional events.

5. Shipment Updates

Once your order leaves our fulfillment process and is handed to the shipping carrier, we will send a shipping confirmation email when available. If tracking information is provided, you can use it to follow your package's progress.

Please be aware that tracking details may take a little time to become active after dispatch.

6. Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing checkout. Missing apartment numbers, incorrect ZIP codes, or other address errors may cause delivery problems.

If you need to correct your address, contact us immediately. We will try to accommodate your request, but we cannot guarantee changes after the order has been processed or shipped.

7. Delays During Transit

While Aura Tannery works to provide a reliable shipping experience, certain delays may occur outside our control. These may include carrier backlogs, extreme weather, public holidays, and transportation interruptions.

If your order exceeds the estimated delivery window, please email our support team with your order number and we will assist you in checking its status.

8. Delivery Issues

If your package appears to be missing or the tracking status is unclear, please review the latest tracking updates and check your designated delivery area.

If the issue remains unresolved, contact us so we can help determine the appropriate next steps.